Consumer Rights and Disclosures
For Residents in all states
This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Hours M-F 8am-8pm.
Residents in California
The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov
California Consumer Privacy Act (CCPA)
Your privacy is important to us. This policy covers how Tate & Kirlin Associates collects, uses, maintains and discloses your personal information.
Personal Information We Collect
Personal identification information is data that can be used to identify or contact you.
In order to provide and improve our services, we collect personal information. Most of the information we have is provided to us by the creditor and/or collected directly through the use of our services, emails, web applications, and phone calls.
Here are some examples of the types of personal information Tate & Kirlin Associates may collect and how we use it:
- When an account is transferred to Tate & Kirlin Associates the creditor provides a variety of information including, but not limited to: full name, date of birth, social security number, phone number, address, email address, account number, original creditor, current creditor, balance, payment history.
- We may collect any information that you provide to us directly whether you contact us by phone, email, or other channel. For example, when you access Tate & Kirlin Associates web applications and fill out a form and provide information such as your first and last name, email address, mailing address, phone number and/or other personal identifying information, this information may be retained.
Using Personal Information
We use personal information to properly identify the specific consumers for whom we provide our services, to provide and improve our services, to analyze trends, administer our web applications, learn about user behavior on our emails and web applications, to comply with state, federal and local laws and to demonstrate compliance with those laws.
Here are some examples of how Tate & Kirlin Associates uses personal information:
- We use personal information to send you communications about your account.
- We use your personal information to verify your identity. For example, when you contact Tate & Kirlin Associates you will be asked to provide your personal information so that we can verify your identity and account. We may ask you to provide your full name, address, email address, or other identifying information. You can always refuse to supply personal information, except that we may not be able to communicate if we are unable to verify your identity and/or account.
- We use personal information for any other account activity you authorize.
- We use personal information to help us create, develop and improve our content and services, including through internal auditing and data analysis.
- If you apply for a job at Tate & Kirlin Associates we use the information we receive to evaluate your candidacy and contact you.
- In all of our emails we use pixel tags. Depending on your email provider, pixel tags can enable us to tell us whether the email has been opened. If you prefer not to be tracked in this way, you should not open our emails.
Sources of Personal Information
We received your personal information from the party placing your account with Tate & Kirlin Associates for services, such as the creditor, current creditor or servicer.
We also receive information from you directly either through a phone call, email correspondence and/or through visits to our web applications.
We also sometimes receive information from third party vendors who help us confirm the validity of our information as it relates to address, phone number, bankruptcy, and deceased information.
If you are a potential candidate for employment with Tate & Kirlin Associates, we may have received your personal information from a recruiter or external website.
Disclosure to Third Parties
We only share personal information with a limited number of third party service providers who help us provide our services, including, but not limited to, payment processing, mailing, information verification, managing and enhancing customer data, improving our product and services. When we share information, we require those third parties to handle it in accordance with relevant laws. We also only share the minimum amount of information necessary for the particular third party to assist us in providing our services.
Here are some examples of how Tate & Kirlin Associates shares personal information:
For payment processing, we share your credit card or bank information to the card-issuing bank to complete the payment you authorized.
For content delivery, we share your email address, physical address, or phone number with the delivery service to deliver any communication, message, or requested account documents.
For collectability, we share name and address to ensure no bankruptcy, deceased, address or phone number changes have occurred since we received the account.
For debt collection licensing, we share account information with state regulators conducting an audit pursuant to state or federal licensing statutes.
We may be occasionally required by law enforcement or judicial authorities to provide information. We will disclose personal information pursuant to a court order, subpoena, or to cooperate with a law enforcement investigation.
We may also be required by law to provide your information to a local, state or federal government authority or court. We will only disclose information in these instances when there is a lawful basis or if disclosure is reasonably necessary to demonstrate compliance with the law.
In the event of a reorganization, merger or sale we may transfer any and all personal information we collect to the relevant third party.
We may share generic aggregated demographic information not linked to any personally identifiable information with our clients, potential clients, and federal, state and local regulators regarding visitors and users, and their interaction with our products and services.
Selling Personal Information
We do not sell personal information. We do not allow our third-party service providers to sell this information or otherwise use it for marketing purposes.
Integrity and Retention of Personal Information
Tate & Kirlin Associates will retain your personal information for the period required to fulfill our services, meet our contractual obligations, and as required by law. When assessing these periods we only retain it for the shortest possible period unless a longer retention period is required by law.
How We protect your information
Tate & Kirlin Associates is serious about data security. We seek to implement the best practices in data collection, storage, processing, and security to protect against unauthorized access and disclosure. Tate & Kirlin Associates protects your personal information during transit using encryption such as Transport Layer Security (TLS) and at rest using encryption such as AES 256. When your personal data is stored by Tate & Kirlin Associates, we use computer systems with limited access housed in facilities using physical security measures.
Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. While we strive to protect your information, you acknowledge that: there are security and privacy limitations beyond our control; the security, integrity, and privacy of any and all information exchanged between Tate & Kirlin Associates and our customers cannot be fully guaranteed; and any such information and data may be viewed or tampered with in transit by a third party.
Third Party Websites
You may find links to third party websites on the Tate & Kirlin Associates web applications. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to that website’s own terms and policies.
How We Delete
We are required to keep your data due to the underlying contractual relationship between you and the creditor. We are also required to keep the personal information for legal reasons for as long as the statute of limitations period lasts for the type of account in collections and for other statutory obligations which sometimes are longer (such as a state licensing statute requiring us to maintain records for a certain period of time or the statute of limitations for a consumer financial law). Once our legal obligation to keep your personal information has expired, we delete the information from our systems in accordance with our data retention policies and procedures.
CONTACTING US/CALIFORNIA CONSUMER PRIVACY ACT
If you have any questions about this policy, please contact us at:
Residents in Colorado
Colorado Office Address: need 7200 S Alton Way STE B180 Centennial, CO 80112 Phone #303-309-3839. A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE https://www.coag.gov/car.
Residents in Massachusetts
NOTICE OF IMPORTANT RIGHTS. YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN (10) DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN (7) DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR.
Residents in Minnesota
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE.
Residents in New York City
New York City Department of Consumer Affairs License Number 1376688. We offer our written and verbal communications in English and Spanish. Our website is currently offered in English only. A translation and description of commonly-used debt collection terms is available in multiple languages on the NYC Consumer affairs website www.nyc.gov/dca.
New York State Residents, including New York City Residents
Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: (i) the use or threat of violence; (ii) the use of obscene or profane language; and (iii) repeated phone calls made with the intent to annoy, abuse, or harass. If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt: 1. Supplemental security income, (SSI); 2. Social security; 3.Public assistance (welfare); 4. Spousal support, maintenance(alimony) or child support; 5. Unemployment benefits;6. Disability benefits; 7. Workers’ compensation benefits; 8. Public or private pensions; 9. Veterans’ benefits; 10. Federal student loans, federal student grants, and federal work study funds; and 11. Ninety percent of your wages or salary earned in the last sixty days.
**Written notices are available in large print. Please call 866-520-3790 to make this request.**
Residents in North Carolina
NC Permit 11950092
Residents in Tennessee
This collection agency is licensed by the Collection Service Board of the Department of Commerce and Insurance, State of Tennessee.